Terms of Service
Effective Date: August 22nd, 2025
These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our site, submitting information, or receiving services from us, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
1. Eligibility
You must be at least 18 years old (or the age of majority in your state) to use our services. By using our site or services, you represent that you meet this requirement.
2. Nature of Services & Medical Disclaimer
Our website may include educational health content and general wellness information. This content is not medical advice and should not be relied on as a substitute for professional medical care.
All medical care is provided by licensed healthcare professionals in compliance with applicable laws and standards of practice. Always consult your healthcare provider regarding your specific medical needs.
3. Accounts & Information You Provide
If you submit information through our website or create an account (where applicable), you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.
4. Payments & Billing
If you make payments directly to us, you agree to provide accurate billing information and authorize us to charge your payment method for the agreed fees. Certain services may be billed to your health insurance provider. You are responsible for any amounts not covered by insurance.
5. Acceptable Use
You agree not to:
- Use our website or services for unlawful or fraudulent purposes.
- Interfere with the operation or security of our systems.
- Attempt to gain unauthorized access to our data or networks.
We reserve the right to suspend or terminate your access if you violate these Terms.
6. Intellectual Property
All content on our website, including text, graphics, logos, and design, is owned by us or licensed to us. You may not copy, reproduce, or distribute this content without our prior written permission, except for personal, non-commercial use.
7. Third-Party Services
We may use third-party service providers such as HubSpot (communications), payment processors, or healthcare partners to support our operations. Your use of those services may be subject to additional terms from those providers.
8. Privacy & HIPAA Compliance
Your use of our website and services is also governed by our Privacy Policy and our HIPAA Notice of Privacy Practices, which explain how we collect, use, and protect your information.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
- We do not guarantee uninterrupted or error-free operation of our website.
- Our liability for any claim relating to your use of our services will not exceed the amount you paid for the service in question.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your misuse of our services.
11. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in [Insert County, State].
12. Changes to Terms
We may update these Terms from time to time. Changes will be effective immediately upon posting to our website, with the updated “Effective Date” above. Your continued use of our services after changes means you accept the updated Terms.
13. Contact Us
If you have questions about these Terms, please contact:
Upwell Ventures
woundcare@upwellventures.com